Refund policy

Return Policy (In-Store & Online)

Return Window

•  We gladly accept returns within 30 days of purchase/delivery date for a full refund or exchange.

Conditions for Return

Items must be:

•  Unused, unwashed, and in the same condition as when purchased

•  In original packaging with all tags, labels, accessories, and documentation attached

•  Accompanied by the original receipt or proof of purchase (order number for online purchases)

Refund Options

•  Original payment method (credit/debit card, PayPal, etc.): Full refund

•  Cash purchases over $50 (or local equivalent): Refund issued via company check or store credit

•  Gift purchases: Store credit or exchange only

Non-Returnable Items

•  Underwear, swimwear, socks, earrings, and pierced jewelry (hygiene reasons)

•  Final sale/clearance items marked “All Sales Final”

•  Personalized/custom-made items

•  Perishable goods (food, flowers, etc.)

Online Purchases – Additional Rules

•  Customer is responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item

•  We provide a prepaid return label for defective/damaged/wrong items

•  Refunds processed within 3–7 business days after we receive the return

•  Original shipping charges are non-refundable (except when we made a mistake)

Defective or Damaged Items

•  Covered under warranty or within 30 days: Free return + full refund or replacement

•  After 30 days: Handled under manufacturer’s warranty

In-Store Purchases

•  No receipt? We can look up the purchase with the original card (if under 30 days) or issue store credit at the current selling price

Exchanges

•  Same rules as returns — exchanges are treated like returns + new purchase

Holiday Extended Return Period (optional but very common)

Items purchased between November 1 – December 24 can be returned until January 15 (or 31) of the following year.